First and foremost, we do everything
within our power to ensure that your display case arrives in the same
pristine condition as when it left us. Many of our customers have taken
the time to contact us to compliment us with our packing of their display
case.
|
| 1. UPS Ground and Lynden Air Freight
are our primary shippers. Lynden Air Freight is used on large orders that
exceed UPS weight/dimension requirements for standard ground. Please note
that when Lynden Air Freight is used, they will call you to make
arrangements for delivery. |
| |
| 2. UPS Ground and Lynden Air Freight
mishaps occur from time to time. Please inspect your package immediately
upon arrival to make sure there is not any breakage. To resolve any issues
with UPS Ground or Lynden Air Freight we must be notified within 7 days of
receiving product. |
| |
| 3. On international orders there
normally is a customs/duty/brokerage charge imposed by the country where
the product is being delivered to. In all cases, it is the customers
responsibility to pay the customs/duty/brokerage charges required. This
charge is separate from our shipping charge. |
| |
| 4. Unfortunately, we cannot ship to
PO Boxes. |
| |
| 5. In most cases, we will provide
you with a tracking number so you can monitor the shipment of your
package. |
| |
| 6. We do everything we can to keep
your shipping charges to a minimum. There is no charge for our handling of
the display case (labor, packing materials, etc). This allows us to give
you the lowest shipping rates possible. |
| |
| 7. Please feel free to contact us at
360-798-7974 with any questions you may have about our Shipping Policy. |
| |
Homeplate
Heroes Display Cases are handcrafted made in the USA